1. Delivery Locations
For our initial launch we deliver to Sydney metropolitan areas only, and we plan to expand to other Australian cities. All deliveries are subject to NSW liquor licensing laws, including the Liquor Act 2007 (NSW). We cannot deliver to:
Dry zones or restricted areas where alcohol delivery is prohibited
PO boxes, parcel lockers or unattended locations
Any address where no adult is available to receive and sign for the order
We will contact you before dispatch if your address falls outside our current delivery zone. All orders are for wine cases, not individual bottles.
2. Our Fulfilment Partner
Storage and delivery are performed by our fulfilment partner, Active OzeWine Services (ABN 71 970 982 034), a specialist wine logistics operator based in Botany, NSW, with daily delivery runs across metropolitan Sydney.
3. Delivery Timeframes
Sydney metropolitan orders arrive within 2 to 4 business days of dispatch. Orders placed during a monthly drop are typically dispatched within 2 to 3 business days. Timeframes run from dispatch, not from the date of order.
4. Shipping Costs
Shipping is calculated on your delivery location and order weight, and shown at checkout before you pay. Members of our exclusive list receive free shipping on monthly drop purchases.
5. Age Verification at Delivery
Every delivery requires a signature from a person aged 18 or older. The driver will ask for valid photo identification if there is any doubt: driver licence, passport, proof-of-age card or Digital iD. Alcohol is never left unattended.
6. Missed Delivery
If nobody 18 or older is available, the driver leaves a collection card and the order returns to our fulfilment partner for a rescheduled attempt. Additional charges may apply for redelivery and will be communicated before reshipment.
7. Tracking
You receive a tracking reference when your order is dispatched.
8. Damaged or Missing Items
If your order arrives damaged or incomplete, contact hello@thirsti.com.au within 48 hours of delivery with your order number and photos. We will arrange a replacement or full refund per our Refunds policy.
9. Delays and Peak Periods
Courier delays, weather and peak periods (Christmas, New Year) can extend timeframes. We will contact you if we anticipate a significant delay.
10. Contact
Thirsti Pty Ltd (ACN 641 083 570). Email: orders@thirsti.com.au. We respond within 24 hours.